Auto-Reorder Your Medications
Get your favorite products at the prices you need, when you need them. Here at Pill Pals, we want to help you feel good again. With medications, consistency is key. So, we created Auto-Reorder, to empower you to get the medications you need, at the timeframe of your choice. Choose from options like 28 days, 30 days, 56 days, 60 days, and 90 days. We already have the best cash prices on all meds. Now, you can combine that affordability with ease!
Now, you can customize your deliveries from the comfort of your home, and we’ll take care of the rest!
Set it and forget it. We’ll take care of the rest. With a range of frequency options, you can have the meds you need without having to remember to place an order.
You’re in control. Pause, cancel, or edit your order anytime. No surprises: We’ll notify you before your order processes, so you can make any changes.
Frequently Asked Questions
Yes. Your credit card information is protected by highly reputable credit card processing companies such as Apple Pay, Google Pay, and WorldPay. We do NOT store your credit card information on our website.
Yes. We will send you an email at least 2 days before your credit card is billed for the next shipment. That gives you an opportunity to pause, cancel, or edit your order. No surprises with our program!
Yes. You can edit your subscription – including pausing or canceling it – at any time through your customer account.
Click “LOGIN” on the menu in the top right corner of any page on our website
Login to your customer account.
Upon logging in, Click on “Orders Summary”
By selecting “Edit Schedule” in My Account > Subscriptions , you can update the next occurrence (when the subscription Order will process next) for an individual subscription order.
By selecting “Edit Schedule” in My Account ---> Subscriptions, you can update the frequency (cadence) your subscription processes on.
For example, you can update the frequency from “Every 28 days” to “Every 90 days”. Changing the frequency will not automatically update the next occurrence for an individual subscription order, it will only affect subsequent occurrences.
You can add, remove, or change the number of products in your subscriptions in My Account ---> Subscriptions. Pro Tip: Make sure to select “Update Items” after making any changes to products. If this is not selected then changes to item(s) quantities will not be saved.
You can edit your billing address in My Account ---> Addresses.
However, if you need to update your billing address for your saved payment method as well then you will also need to complete additional steps. In order to apply the billing address to saved payment methods (and therefore subscriptions), a new payment method must be added. The old payment method (with the old billing address) should be deleted from My Account ---> Payment Methods. A new payment method can then be created (even if it’s the same card information). This new payment method will use the billing address saved in step 1.
You are able to Pause, Resume (Activate), and Delete subscriptions from My Account ---> Subscriptions. If your subscription order has failed to process, then selecting “Resume” will continue processing the subscription at the point it failed. For example, if the subscription order fails due to a payment error, then resuming will retry the payment. You can alternatively update the next occurrence to a future date and then “Resume”.
You can manage shipping addresses for an individual subscription in My Account ---> Subscriptions.
You can also update shipping addresses for all subscriptions in My Account ---> Addresses.
You can update your payment method for a subscription by selecting “Edit Payment Method” in My Account ---> Subscriptions. All saved payment methods from My Account ---> Payment Methods will be listed there.
You can cancel your subscription at any time if you do not like the product. Please note, though, that prescription drugs and over-the-counter (OTC) medications are not returnable.
Contact Pill Pals Customer Service by email support@pillpals.co or by phone 855.816.PALS (7257) for any questions.
When you sign up for a subscription with us you can choose your own delivery schedule. You choose how often you would like to receive shipments so you won’t have to worry about going on our website and ordering whenever you need a refill on a staple product. Plus, you can pause or reschedule a shipment at any time.
Pill Pals offers Auto-Reorder on most of our products. You can create and view your subscription with these 5 easy steps.
1. Visit the product page for which you would like to start a subscription and choose your option if applicable.
2. Select the “Auto-Reorder" option
3. Schedule a frequency (e.g. every 28 days to every 90 days) then select “Add to Cart”
4. Complete checkout process as a new or existing customer.
5. To edit and view your new subscription, go to My Account ---> Subscriptions
